Shipping Policy 

General shipping timelines

Due to the custom-made nature of our pet portrait products, each order is carefully personalized and crafted just for you. This process takes time from the moment you place your order until it's ready for delivery. 

 

USA

We estimate your order will arrive within 2–3 weeks after you approve your final portrait design. You may experience longer shipping times during peak  holiday seasons, up to 3 weeks.

UK, Australia, Canada & Europe

Your order is expected to arrive within 2 weeks after you approve the final portrait design. You may experience longer shipping times during peak holiday seasons, up to 4 weeks.

Shipping Cost

We offer FREE global shipping on all orders over $100+. We currently ship to the USA, Canada, UK, Australia, and select European countries.

Important to Note

Updates or changes to shipping addresses must be made within 30 minutes of your purchase. Please review your confirmation email and reach out immediately if you need to make a change

We offer ‘skip the line artwork creation’. This shipping option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists team. It does not speed up the courier’s shipping time.

We are unable to accept requests to swap or edit photos that were previously submitted with an order.

We cannot ship to Military addresses. In the event that you provided a military address at checkout, we will email you to request a different shipping address. If the cost of shipping to the new address does not equal the cost of shipping charged to you originally at checkout, we will invoice you for the difference and will proceed with your order as soon as the invoice is paid.

Questions? Review our FAQ page here and our friendly customer service team is on standby at support@pupaste.com.