FAQ
Custom Pet Rugs, Blankets, & Throw Pillows
What animals do you illustrate?
We specialize in crafting portraits for a diverse range of unique pets worldwide. Whether you have an adorable bunny or a beloved pet bird, we‘re here to create a beautiful portrait for you. If it’s an animal, chances are we can turn it into a stunning artwork. However, please note that our focus is on pets, and at the moment, we do not create portraits of humans.
Can I have more than one pet on one product?
We have products for two pets. You can find them on the product homepage. If you need more pet portraits on the same product, please contact us, and we will do our best to meet your requirements. Again, we love all pets and can illustrate any of them from fish to pups!
Can I change my order after its been placed?
We are available to assist with modifications to your order by contacting us at support@pupaste.com within 30 minutes of placing your order. Post 30 minutes, changes, such as address updates, may be limited. Please be aware that certain alterations could lead to shipping delays.
Can I receive the portrait products without pet's name?
Of course! We value modern, simple design just as you do. To exclude your pet's name from the portrait, enter "NO NAME" in the name box.
What makes a good photo?
Review our Image Guidelines for more information.
Can I see the overall design before printing?
Yes, Pupaste offer free previews and unlimited edits on all orders. You usually see a proof of your pet art 2-3 days after placing your order. Request any edits or approve for printing and shipping.
What is Digital Download?
We provide a premium digital file of your completed artwork as an add-on to any physical product. Your file will be delivered digitally upon shipping. Please be aware that we do not currently offer Digital Downloads as a standalone product.
What if I don't like the artwork?
Our commitment is to make sure you absolutely adore your artwork! Once your portrait is complete, we will notify you via email. You will have a period of 3 days to either provide us with your edit requests or give your approval for printing. If we don't receive any communication from you within 3 days, we will assume that you are satisfied with the artwork and will proceed with the printing process. We take pride in offering unlimited revisions at no additional cost, ensuring that you have the opportunity to make any desired changes and truly love your portrait."
Returns & Refund
At Pupaste, we take great pride in the customized nature of our products, which means we cannot accept returns. Each piece of artwork is designed with care and is uniquely tailored to you and your pet.If you are not satisfied with your final product, please reach out to us. Customer satisfaction is our passion, and we always aim to ensure you’re delighted with your final masterpiece.or more informations about shipping policy, please click here.
Shipping
We have shipped over thousands of pet portraits products round the world, and we always use fully tracked shipping. For more informations about shipping policy, please click here.